March 18, 2024 .General
Attention SacRT SmaRT Ride App Users!
The SacRT SmaRT Ride app now has a “one-time password” option for users to log in to their accounts. This allows riders to sign up and log in with a code via SMS text or phone call instead of their password. Riders can access their accounts more securely using their phone as identification with fewer failed log-in attempts due to incorrect password entry.
To set it up, riders needed only to log in to the app, and select the option to enter their phone number. They received the code, and were able to log in to the system, instead of using their email and password combination.
If a rider changed their phone number and the system isn’t recognizing them, they will need to contact support to ensure the new number is associated with their account, as they won’t be able to create a new account with a new phone number but same email address.
Riders who were already logged into their SmaRT Ride account did not need to do anything.
SmaRT Ride is similar to other ride-share services where customers can use a smartphone app to request a ride that will pick up and drop off passengers within the service boundaries.
Citrus Heights-Antelope-Orangevale offers curb-to-curb service where passengers are picked up and dropped off at the address they indicated when scheduling.
All other service areas offer corner-to-corner service where passengers are picked up and dropped off at the nearest corner or ‘virtual bus stop,’ which is usually within a block or two of their pickup or drop-off location. The Downtown Core (north of S Street, west of 20th Street in downtown Sacramento) will be a limited stop zone, where Smart Ride will pick up and drop off at specific destinations as noted on the map.
Curb-to-curb service areas:
- Citrus Heights-Antelope-Orangevale
- Informational Flyer
- Informational Flyer (Spanish)
Corner-to-corner service areas:
- Arden-Carmichael
- Informational Flyer
- Information Flyer (Spanish)
- Downtown-Midtown
- Informational Flyer
- Information Flyer (Spanish)
- Elk Grove
- Informational Flyer
- Informational Flyer (Spanish)
- Florin-Gerber
- Informational Flyer
- Informational Flyer (Spanish)
- Folsom
- Informational Flyer
- Informational Flyer (Spanish)
- Franklin-South Sacramento
- Informational Flyer
- Informational Flyer (Spanish)
- Natomas-North Sacramento
- Informational Flyer
- Informational Flyer (Spanish)
- Rancho Cordova
- Informational Flyer
- Informational Flyer (Spanish)
SacRT launched an improved SmaRT Ride app to improve the customer experience by providing all the transit options available near them when a SmaRT Ride shuttle is unavailable due to high demand or other factors.
With the updated app, customers can easily explore various routes and schedules, and receive real-time updates for fixed-route buses, light rail, and other modes of public transportation. If SmaRT Ride isn’t available, the app assists by offering the most convenient alternative transit option.
Check out out step-by-step guide on how to use the SacRT SmaRT Ride app! Click the image below to open as a PDF.
First, download the free SmaRT Ride App, which is available in Google Play and the App Store.
To request a ride, enter a pick-up address and then enter your destination address. Note: SmaRT Ride shuttles cannot travel outside the service boundary. The pick-up and drop off location need to be inside the same service zone.
Following a SmaRT Ride request, the SmaRT Ride app will provide passengers with an estimated pick-up time, track their bus in real-time, and be alerted when their ride is about to arrive. Passengers will also be alerted when their ride is about to reach their desired destination.
SmaRT Ride customers will also be able to request rides by calling 916-556-0100 or by going online to ondemand.sacrt.com; however, trip requests must be made on the same day. Wait times for service are subject to vehicle availability and demand.
The drop off window is an estimate based on your desired travel time. Because this is a ride-sharing service, actual drop-off time may vary due to demand. Please understand that while we make every effort to arrive at your desired travel time, you may have a slight wait for the SmaRT Ride shuttle arrival due to demand. If you must arrive at your destination at a specified time, we recommend planning your trip to include a time cushion.
SmaRT Ride service is only available within each designated service zone. SmaRT Ride shuttles cannot travel outside the service boundaries.
Have more questions? Check out our FAQs page
| If you are: | Your fare is | Single | Daily Pass |
|---|---|---|---|
| Age 19 – 61 | Basic | $2.50 | $7.00 |
| Senior (age 62+) | Discount | $1.25 | $3.50 |
| Person with Disabilities | Discount | $1.25 | $3.50 |
| Student (Grades K -12)* | *Fare Free | *Fare Free | *Fare Free |
*Youth (grades TK-12) ride free with a valid RydeFreeRT. Visit rydefreert.com for details.
Groups of 5 or more ride FREE! All riders traveling in a group of five or more ride for free. To take advantage of this offer, everyone must travel together as a group from the same pick up location to the same destination.
SmaRT Ride Holiday Schedule
SmaRT Ride service does not operate on some holidays. Holiday schedules for all SacRT services can be found at https://www.sacrt.com/holiday-schedules/.
